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Adult Protective Services
As our nation’s population is growing older and living longer, older adults are faced with special health care needs and assistance with daily living. Seniors and their families have difficult decisions on finding quality services to address those needs that maintain their independence and dignity while keeping them safe and free from exploitation. This rise in elder population has resulted in an increased number of incidents of elder abuse and neglect.
Please visit our CaseCompass web site for additional information.
Adult Protective Services helps elder adults (65 years and older) and dependent adults (18-64 who are disabled), when these adults are unable to meet their own needs, or are victims of abuse, neglect or exploitation. APS investigates reports of abuse, neglect, exploitation, and self-neglect of elders and dependent adults. APS staff evaluates cases, and provides information and referral to other agencies for services such as advocacy, counseling, money management, out-of-home placement, or conservatorship.
APS strive to provide quality and efficient support services to their clients in an environment of increasing caseload and reporting responsibilities. The CaseCompass web-based software package is tailored specifically to increase high-volume customer response and satisfaction, improve organizational efficiencies and provide accurate and comprehensive analysis to assist decision making.
| Features of CaseCompass include: | ||||||||||||||||||||||||||||||
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| • Web-based for Universal Access | ||||||||||||||||||||||||||||||
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CaseCompass is 100% web-based, there is no software to install on desktops. Implementations won’t eat-up your IT budget – and you won’t need dedicated staff to keep it running. The CaseCompass case management software solution is securely available over the Internet, so you can easily share information between locations to ensure that your organization is on the same page. |
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| • Customizable without Programming | ||||||||||||||||||||||||||||||
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CaseCompass provides process-driven software that can be customized to meet your unique requirements. Whatever the size of your company or number of locations or wherever you are on the planet, CaseCompass can be affordably customized to give you the tools your team needs to provide exceptional service to your clients/customers. |
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| • Customizable Workflow & Event Alerts | ||||||||||||||||||||||||||||||
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Optimize your standard processes and existing business knowledge. With CaseCompass you can create business rules to automatically route and, if desired, assign new cases to the best person or group to resolve it. Incident/Cases can be assigned based on criteria based on your business model – for example, customer type/value, issue type, product group or location. You can also manage workloads by assigning weighting values to types of incidents/cases that will reflect the effort required for resolution. Using your business logic, incidents/cases may be escalated to ensure nothing is lost. |
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| • Collaboration equals Productivity and Success | ||||||||||||||||||||||||||||||
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As a web-based solution, CaseCompass lets you share information throughout the entire organization. CaseCompass provides a central, easily accessible source of information and reporting tools for capture and viewing by every client representative, salesperson, supervisor, plant manager, product engineer and corporate officer and allow them to have immediate, secure access to real-time status updates for directing the business resources and maximize resources. |
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| • Access Controls | ||||||||||||||||||||||||||||||
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Create user groups to ensure that the right users have access to the information that is specific to their job. Segregate access to information based on location, department or position; allow corporate management to view and analyze information from all locations, but the service manager in a remote office can only access issues for that office. |
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| • Advanced Reporting | ||||||||||||||||||||||||||||||
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Customer/client complaints are a wealth of information for use to improve your business. CaseCompass allows you to analyze the feedback your customers provide to enhance customer service and customer satisfaction. With CaseCompass you can easily create reports and generate actionable information about common problems. Monitor service performance and service quality. Analyze client/customer issues |
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| • Comprehensive Call History | ||||||||||||||||||||||||||||||
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When customers or clients call with a problem, their previous calls may be quickly viewed to know if they have called before about the same or similar issue. With CaseCompass you are able to maintain a clear history of interactions with every client. Capture Progress Notes, incoming and outgoing forms, and related documents may be securely stored in one place. Every edit or viewing automatically creates a record of what changed, who made the change, date and time. |
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| • Integration of Existing Information | ||||||||||||||||||||||||||||||
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CaseCompass integrates with your existing systems. That includes client/customer lists, supplier/dealer lists, product/service lists, CRM data, documents and more. |
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| • Share Information from a Central Source | ||||||||||||||||||||||||||||||
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CaseCompass provides your organization staff with the case management software to improve their productivity and allowing them to work more effectively. Your team will search cases, create tasks and communicate valuable information across the organization to ensure that all the staff is on the same page. |
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| • Interface with Other how to word? | ||||||||||||||||||||||||||||||
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CaseCompass can be customized to interface to Sex Offender Registry, Employee Disqualification List, HCBS Web Tool, Family Care Registry, Address Broker, ASPEN. |
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| • Additional Case Management Tools | ||||||||||||||||||||||||||||||
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